At USPMA we pride ourselves on integrity and quality service. We seek to foster strong relationships with our clients and tenants reducing the worries and time constraints involved with overseeing rental property and managing tenants. Whether you’re on active duty and in need of full-service property management, a veteran/retiree in need of repair order fulfillment and maintenance support for investment properties, or a reservist in need of tenant screening, our goal is simple – “Support client property objectives while providing responsive and courteous service.
Understanding market conditions and setting the correct rate requires a thorough comparative analysis to strike the right pricing balance - the "sweet spot". Being too high when demand low is likely to result in a property that sits and loses money. Although pricing low may increase the potential pool it may result in loses or marginal profits.
We analyze the local market and propose a rate within a range that the market will bear to fill vacancies with quality tenants and to generate reasonable profit margins.
Rental Registration is Imperative! Most jurisdiction have some formal fee based process to register your property as a rental. Typically licenses are based on occupancy status and number of units. If you have not already done so USPMA will assist you in obtaining the appropriate licensure for your rental. We'll do the paperwork and invoice you for the cost to register your property. Licensing is important to ensure compliance with the law.
A vacant property means money out of your pocket. Although this vacancy is an inevitable possibility it can be managed through sound marketing and pricing. The goal of professional management services is to offset costs and increase income by maximizing occupancy rates with quality tenants. This is the real win-win scenario! We use integrated multi-channel marketing strategies to maximize advertising exposure and to fill vacancies faster. Our multi-targeted approach incorporates advertisements on high traffic rental and classified websites, professional “For Rent” yard signage to capture drive-by prospective tenants, and partnership with local Military Relocation Professionals (MRP) to place transitioning military tenants seeking rental housing. Finally our experienced leasing agents respond promptly to inquiries and advise prospective tenants on details about your property, and show your home in the best possible light.
Our leasing process involves three distinct phases to ensure thoroughness and efficiency - Lease Review and signing, Tenant Education, and Property Walkthrough.
Phase I Lease Review and Signing - Our leasing agents manage the lease signing process with the approved tenant, using our professionally prepared lease. We ensure that all contracts and supporting documents are executed correctly. The 1st month’s rent, deposits and any fees are collected and recorded in accordance with local real-estate laws and financial regulations.
Phase II Tenant Education – Leasing agents address with the new tenant the finer relational details essential to property care and healthy landlord-tenant relationship. Some of the key items discussed are USPMA tenant policy, tenant portal access, maintenance request reporting and fulfillment, and other important tenant covenants to ensure that expectations are set and the landlord-tenant relationship starts off on the right at the onset and remains that way.
Phase III Property Walkthrough - The leasing agent and approved tenant conduct a walk-through to document and establish a property condition baseline. This important walk-through assists in accurately assessing any changes in conditions during inspections and hen the tenant moves out.
A very important aspect of renting is finding and placing quality tenants. The goal of tenant screening is to weed out applicants that are a higher risk for missed payments, damage to your property, or evictions. Nothing hurts the bottom line more than improperly evaluated tenants. USPMA understands the importance of acquisition and proper screening and employs several key evaluative criteria to include:
Once a tenant has been identified and placed, USPMA ensures sound management, records maintenance, and maintains a good Landlord-tenant relationship throughout the lease term. Our emphasis on relationship building influences good communication and supports tenant longevity.
On the other side of the coin is the possibility of eviction. Even with careful placement, screening, and excellent landlord-tenant relations the potential for an eviction remains. Our staff is well versed in state and local Landlord-tenant laws to facilitate the process expeditiously.
Collecting rent should be a hassle free process offering the greatest degree of flexibility to tenants to make their payments in person or online. USPMA offers several payment options to include money order, cashier’s check, debit card, ACH transactions or personal check (additional stipulations apply). Online payments processing enables fast processing of ACH and debit card payments to reduce turnaround time.
Scheduled inspections of your property both inside and out are beneficial to ensure tenants are complying with the terms of their lease and to assess property conditions.
USPMA typically conducts move-in, periodic, and move-out inspections. Documentation and photographs from these evaluations assist in determining needed maintenance and repairs to maintain your home’s value and avoid costly repairs if left unattended. Inspections also assist in resolving tenant issues that may potentially arise in the future.
In some cases and depending on the property location additional inspections may be required. For subsidized renal programs or to comply with lead certification laws a specialized inspection has to be arranged.
USPMA will coordinate and work with all special inspection authorities to be onsite at time of inspection.
Communication is a simple concept yet it is a foundational business best practice. It is extremely important in synchronizing understanding thus ensuring all involved parties are on the same page. Communicating early and often provides owners with information to make proactive decision regarding their property. We make it our priority to keep you informed of issues impacting your property, the tenant’s rental experience, regulatory compliance, and lease enforcement. You will always know what we know and discover.
Maintenance is a necessary expense in owning a rental property, and the return on your investment can be adversely impacted without timely, cost-effective repairs and upkeep. When handled by us, you’ll save time and money and ensure repairs are completed in a professional manner, by trustworthy maintenance personnel.
USPMA's in house maintenance staff are trained to respond to a broad range of common residential issues. Our team is augmented by a network of contractors and vendors that extend USPMA's ability to address more extensive property maintenance and repair needs.
Our goal is to maximize your income and minimize your expenses. Overall administration and tracking of your income and expenses is achieved through our integrated technology platform. This platform is the engine behind our portal and provides centralized administration of your account and important documents. Our all-inclusive system, backed with itemized statements and tax documentation, keeps all your property management financial information organized in one place.
USPMA provides each property owner and tenant a password-protected online account for easy access to financial reports and document repositories any time you need as well as payments processing.